![]() ![]() Additionally, the product can be used as an online meeting tool or VoIP call centre application for customer service purposes.ĭeployment and support are two important aspects of any software. Aircall also provides FAQs/Forums, 24/7 Live Rep support, Knowledge Base, Chat Support (real-time), and Email/Help Desk support options for customers in need of assistance. It offers the ability to present team results and make real-time decisions using its advanced analytics and data visualization tools. It provides real-time analytics to help customer success, sales, and support teams communicate efficiently and clearly.Īircall is a voice platform used by freelancers, small businesses, mid-sized businesses, and large enterprises. The phone app gives access to the solution anywhere. It integrates with e-commerce platforms like HubSpot and Shopify to help automate workflow. It provides a phone number, customer relationship management integration with CRM tools, etc. Aircall CTI offers interesting features like integration with an app marketplace that allows teams to purchase apps for their phone platform. It is a cloud-based phone system that integrates with productivity and helpdesk tools via the app marketplace. It also offers a suite of features such as call recording, voicemail transcription, and caller ID. ![]() It supports Mac and Windows operating systems, web browsers, Windows 8 and 10, and more!Īircall is a phone system that allows businesses to make and receive calls from their computer or smartphone. This application has different uses in a business, such as forming employee groups based on location or skill set. This software provides voicemail, queueing, recording, shared call inbox, contact management, assign and tag. It allows users to integrate the software with CRM systems and control calls. ![]() With offices in New York, Paris, Sydney, Berlin, London, and Madrid, the company currently has over 700+ employees.Aircall is a cloud-based system that helps manage customer support and sales operations. Aircall was founded in 2014 and has raised over $226 million in funding. It is designed to enable delightful moments of human connection. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues. An entirely cloud-based voice platform that integrates with popular productivity and help desk tools such as Salesforce, Hubspot, Slack, and many others, Aircall was built to make phone support easy to manage, accessible, transparent, and collaborative. To view the full study, download The Total Economic Impact™ of Aircall: Cost Savings and Business Benefits Enabled here.Īircall is the phone system for modern businesses. The team had no learning curve there.” - Study Participant, IT Manager in Media There was no call dropping, and of course, it was pretty easy to use. “Aircall has actually made our call quality improve compared to our previous provider. The study, which included customer interviews, found Aircall’s clients experienced efficient onboarding, improved call quality, less time on manual data entry and cost savings on international calling and phone equipment. In the current context of fast-paced digitalization, and with businesses needing to rationalize their spend, adding Aircall to a company’s tech stack will help any small and medium companies to provide premium customer relationships in any context.” - Olivier Pailhes, CEO and Co-Founder, Aircall ”In our opinion, this study highlights the value of Aircall's product and the investments we've made to build a cloud-based phone system that helps our more than 12,000 global customers increase productivity and connect to more than 100 essential business tools, such as CRMs and helpdesks. Findings showed businesses using Aircall see an increase in operational productivity by 20%, an 8-minute time savings per hour for agents, and significant financial savings. Forrester found three main benefits of using Aircall that could be specifically quantified financially or in terms of time saved.
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